FAQs

Therapy

Yes, but we ask users to try to limit any activities that cause pain that's above a 6 on a scale of 0-10 (10 being the worst amount of pain).

You may heat prior to using the machine but it is not necessary if you have been moving your body before treatment. We do not recommend using the device first thing in the morning. Ice is a personal option, you may use it if you feel it has helped in the past but it is not required.

The strap can be adjusted to provide a deeper massage. You can also rotate your wrist and flex your hand to alter the intensity of the massage. The desired amount of massage is a personal preference but we recommend your pain level should not exceed a 6 out of 10.

Yes, that is expected and actually a good thing. The E5 is designed to disrupt the tendon, allowing the natural healing process to take over. The tenderness is a sign that the machine is doing its job. We recommend users keep the pain below a 6 out of 10.

A pea size amount goes a long way.

The track/massage elements travel from the elbow down the arm towards the wrist. If you have the device placed on your arm CORRECTLY, you will see the Stā Active logo on the machine.  

The massage treatment feels great but too much of a good thing can be bad. We designed the treatment program with the proper amount of treatment and recovery time for optimal results.

The key to success with any therapy program is consistency and adherence to a schedule. However, we all live busy lives so if you miss one or two treatments - that's ok - just complete the treatment plan as prescribed. If you miss one or two weeks of treatment simply add it to the end of the program. However, if you miss more than 2 weeks it's best to start the treatment program over. Here is a video that also explains what to do if you miss a therapy session - https://www.youtube.com/watch?v=wH1sUb1KTMo

Yes, the E5 was designed to disrupt the tendon which begins the healing process. In order for the tendon to heal properly the tendon needs to be stretched in the first half of the treatment program and strengthened during the second half of the treatment program. This provides the greatest chance for a full, long-term recovery from tennis elbow.

Yes, the first few weeks of treatment break up adhesions and start the healing process. Your elbow will start to feel better but you need to strengthen the tendon to prevent further injury and to have a full recovery.

Everyone heals differently. If you see improvement in the first 8-weeks we recommend resting your elbow for 2 - 4 weeks. You can then start another 8-week treatment program to further reduce the pain or use the device for maintenance. Here is a video that explains what to do after the 8-week therapy - https://www.youtube.com/watch?v=KntCl0skeQ8  

No, the Fiix Elbow is self-powered which allows users to walk around, read, watch TV and perform other activities during treatments.

No, the Fiix Elbow was designed specifically to be used ONLY to treat tennis elbow or golfer's elbow.

General

It's simple, use the Fiix Elbow device 3x a week for 10 minutes. Just put it on your arm and press play and it goes to work on breaking up the scar tissue that is causing the pain. We also have specific stretching and strength exercises that help make the tendon stronger and more pliable.

People say it hurts so good that they want to use it every day. However, we only recommend using it 10 minutes, 3x a week and your pain level should not be greater than a 6 out of 10. It feels like deep tissue massage.

1-year warranty for normal wear and tear. The device not covered for commercial usage.  

Yes, the Fiix Elbow Device is a FDA Registered Class I Medical Device.

You can use your FSA/HSA card to process your order on our website or pay with your own card and submit your receipt for reimbursement.

We've seen people have a bit more pain at the beginning before it gets better. This is a good thing because it's breaking up the scar tissue. We've seen people start to feel better around weeks 6 - 7. We recommend you download the Fiix Elbow app from the App or Google Play store so you can track your recovery progress.

Golfers' elbow is irritation/pain of the tendon and muscles on the medial (inside) of the elbow. Tennis elbow is pain to the tendon and muscles on the lateral (outside) of the elbow. The Fiix Elbow device can relieve both tennis elbow and golfer's elbow pain.

Yes, the Fiix Elbow meets FAA guidelines for battery capacity limits (see 49 CFR 175.10(a)(18) for further details). The FAA may require you to place the device in your carry-on bag or in a checked bag.

Yes, you can use the device to treat elbow injuries on both arms.

If you have the device placed on your arm CORRECTLY, you will see the Stā Active logo on the machine.

The Fiix Elbow device applies a deep tissue massage to the area to break up the scar tissue and activate the body's natural response of sending healing blood flow to the area to fix the injury. A TENS unit (transcutaneous electrical nerve stimulation) sends currents to distract the brain so that it cannot process the body’s pain signals. A TENs device does not help heal the injury.

Product

5.4in x 7.5in x 3.9in (137mm x 190mm x 100mm) and weighs 3.7lbs. (1.7 kg).

Clean the Fiix Elbow like any electronic device by using a damp cloth. You can use rubbing alcohol and a cotton swab on the underside to clean the track/massage elements and silicon belt covers. Do NOT spray the device with a cleanser like 409® or Fantastic® and do not submerge in water.

Please visit the user guide page for instructions.

Yes, use regular soap and water and let it air dry. Do NOT put the strap in the dryer.

Simply press the time/+ blue button to increase the time. The maximum time allowed for treatment is 10 minutes.

First check the bottom power switch located under the strap. Next, check to make sure the battery has been charged.

Yes, if the device is low or dead you can use with it the power cord plugged in.

Rechargeable - Lithium ion battery - 16.8V - 2600mA (44Wh)

E1 is an over current safety measure indicating something may have been jammed in the track/massage elements. Make sure the track is clear of all items. Double press the stop to clear the error message. The device should be reset and working properly.

E2 is an IR sensor safety error message. Make sure the track is clear of all items. Double press the stop to clear the error message. The device should be reset and working properly.

Yes, the Fiix Elbow device and strap are both latex free.

Tennis and Golfer's Elbow Symptoms

Can tennis elbow or goler's elbow cause chest pain?It is uncommon to get tingling into the fingers with a tennis elbow diagnosis, however this may occur if you have swelling in the elbow causing pressure on a nerve. This is more common with golfers elbow, which affects the inside of the elbow and may result in cubital tunnel syndrome due to pressure on the ulnar nerve (funny bone nerve). If you continue to experience tingling into the fingers, please consult with a healthcare provider.

Chest pain is not associated with tennis elbow or golfer's elbow. If you are experiencing chest pain, please consult with your physician as soon as possible.

Tennis elbow or golfer's elbow can affect your shoulder depending on how your body is compensating. Your shoulder muscles may be compensating for the pain in your elbow, resulting in abnormal stresses to muscles and tendons. If you have concerns with your shoulder, please consult with a healthcare provider.

Tennis elbow or golfer's elbow can affect your bicep due to compensating for elbow pain. If your forearm muscles are not working properly secondary to pain, this can result in abnormal stresses to your biceps or triceps musculature. If this pain does not improve as your tennis elbow or golfer's elbow pain improves and your tendon begins to heal, please consult with a healthcare provider.

It is not uncommon to have wrist or hand pain with tennis elbow or golfer's elbow. The tendon that is affected with tennis elbow, is attached to the muscles that control extension of the wrist and fingers. As your tennis elbow pain improves and your tendon begins to heal, your wrist/hand pain should improve as well. If it does not improve, please consult with a healthcare provider.